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Reverse Logistics

Reverse Logistics

logistics-term

Description

Process of moving goods from customer back to seller or manufacturer.

Detailed Information

Reverse Logistics refers to the process of moving goods from the customer back to the seller or manufacturer. This includes product returns, exchanges, warranty claims, and recycling. In e-commerce, reverse logistics is a critical component of customer service, with return rates ranging from 15-40% depending on the product category. Efficient reverse logistics operations help businesses manage returns cost-effectively while maintaining customer satisfaction.

Related Terms

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NDR

Non-Delivery Report - notification when delivery attempt fails.

COD

Cash on Delivery - payment collected at the time of delivery.

Ecom Express

Leading e-commerce focused logistics solutions provider in India.

First Mile

Initial stage of logistics - pickup from seller to warehouse.

Air Cargo

Goods transported by aircraft for faster delivery.

DHL

World's leading logistics company specializing in international shipping.

Surface Transport

Ground-based shipping via road or rail.

Volumetric Weight

Calculated weight based on package dimensions rather than actual weight.

Consignment

Goods sent from one person or place to another.

ODA

Out of Delivery Area - locations requiring additional delivery charges.